1. Introduction
Swift Response Enugu ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency response mobile application and web platform (collectively, the "Service").
2. Information We Collect
2.1 Personal Information
- • Name, phone number, and email address
- • Emergency contact information
- • Medical information (when relevant to emergency)
- • National Identity Number - NIN (for account verification)
2.2 Location Information
- • Real-time GPS location during emergency reports
- • Address information for service delivery
- • Your Vehicle location
- • Historical location data for incident resolution
3. How We Use Your Information
- • To respond to emergency situations effectively
- • To coordinate with appropriate emergency services
- • To verify your identity and prevent fraud
- • To improve our services and response times
- • To send critical safety alerts and updates
- • To comply with legal obligations and law enforcement requests
4. Information Sharing
We may share your information with:
- • Enugu State Government agencies and emergency services
- • Healthcare providers during medical emergencies
- • Law enforcement when required by law
- • Third-party service providers who assist in emergency response
We do not sell, rent, or commercialize your personal information.
5. Data Security
- • End-to-end encryption for all communications
- • Secure data centers with 24/7 monitoring
- • Regular security audits and compliance checks
- • Multi-factor authentication for account access
- • Incident response procedures for data breaches
6. Your Rights
You have the right to:
- • Access and review your personal information
- • Request corrections to inaccurate data
- • Delete your account and associated data
- • Opt-out of non-essential communications
- • File complaints with data protection authorities
7. Contact Information
For privacy-related questions or concerns:
privacy@swiftresponse.en.gov.ng
Phone
ShortCode 112